📋 Version History & Updates
- v2.1 (August 2, 2025): Complete brand transformation from "SN Core" to "Solutions Now Inc", comprehensive enterprise security framework implementation including detailed data encryption standards (TLS 1.3, AES-256), vulnerability disclosure policy with 24-hour response commitment, expanded third-party integration controls with DPA requirements, comprehensive incident response plan with 1-hour containment timeline, GDPR/CCPA compliance enhancements, modern responsive design with professional styling, and establishment of dedicated contact channels for privacy, security, and data rights requests
- v2.0 (January 10, 2024): Major overhaul with data encryption details, GDPR compliance, and enterprise security measures
- v1.0 (January 1, 2024): Initial privacy policy implementation
🔒 Enterprise-Grade Data Protection
Solutions Now Inc is committed to maintaining the highest standards of data protection and privacy. Our comprehensive security framework ensures your data remains secure, compliant, and protected at all times.
1. Introduction & Scope
Welcome to Solutions Now Inc. This comprehensive Privacy Policy governs how we collect, use, process, store, and protect your personal information across all our services, platforms, and business operations. We are committed to transparency, security, and compliance with global privacy regulations including GDPR, CCPA, and industry-specific standards.
2. Information We Collect
2.1 Personal Information
- Identity Data: Name, email address, phone number, company affiliation, job title
- Account Data: Username, password (encrypted), account preferences, security settings
- Professional Data: Company information, department, role, access permissions
- Communication Data: Support tickets, feedback, survey responses, correspondence
2.2 Technical & Usage Data
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Analytics: Page views, session duration, feature usage, performance metrics
- Security Logs: Login attempts, access patterns, security events, audit trails
- System Data: Error logs, performance data, system health metrics
2.3 Business Data
- Operational Data: Transaction records, service usage, billing information
- Integration Data: Third-party system connections, API usage, data flows
- Compliance Data: Regulatory reporting, audit records, certification data
3. Data Encryption & Security Measures
🔐 Encryption Standards
- Data in Transit: All data transmitted between your device and our servers is encrypted using TLS 1.3 with AES-256 encryption
- Data at Rest: All stored data is encrypted using AES-256 encryption with secure key management
- Backup Encryption: All backups are encrypted using industry-standard encryption algorithms
- API Security: All API communications are secured with OAuth 2.0 and JWT tokens
🛡️ Security Infrastructure
- Network Security: Multi-layered firewall protection, DDoS mitigation, intrusion detection systems
- Access Control: Role-based access control (RBAC), multi-factor authentication (MFA), privileged access management
- Monitoring: 24/7 security monitoring, real-time threat detection, automated incident response
- Compliance: SOC 2 Type II, ISO 27001, GDPR, CCPA compliance frameworks
4. How We Use Your Information
4.1 Primary Business Purposes
- Service Delivery: Providing and maintaining our services, processing transactions, managing accounts
- Customer Support: Responding to inquiries, resolving issues, providing technical assistance
- Service Improvement: Analyzing usage patterns, optimizing performance, developing new features
- Security & Compliance: Monitoring for security threats, ensuring regulatory compliance, conducting audits
4.2 Communication & Marketing
- Service Updates: Important service notifications, security updates, maintenance alerts
- Marketing Communications: Product updates, industry insights, promotional offers (with consent)
- Newsletters: Company updates, industry trends, educational content (opt-in only)
5. Third-Party Integrations & Data Sharing
5.1 Service Providers
We work with carefully selected third-party service providers who assist in our operations:
- Cloud Infrastructure: Microsoft Azure, AWS (with data residency controls)
- Analytics Services: Google Analytics, Microsoft Application Insights (anonymized data only)
- Communication Tools: Microsoft Teams, Slack (for internal operations)
- Payment Processors: Stripe, PayPal (PCI DSS compliant)
5.2 Data Processing Agreements
- All third-party providers are bound by strict data processing agreements (DPAs)
- Providers must meet our security standards and compliance requirements
- Regular audits and assessments of third-party security practices
- Data minimization principles applied to all third-party sharing
5.3 Legal Disclosures
- Regulatory Compliance: Required disclosures to government authorities
- Legal Proceedings: Court orders, subpoenas, legal investigations
- Business Transfers: Mergers, acquisitions, asset sales (with privacy protections)
6. Vulnerability Disclosure Policy
🔍 Security Vulnerability Reporting
We encourage responsible disclosure of security vulnerabilities. If you discover a security issue, please follow our coordinated disclosure process:
Reporting Process:
- Initial Contact: Email info@solutions-now-intl.com with "SECURITY VULNERABILITY" in the subject line
- Detailed Report: Include vulnerability description, steps to reproduce, potential impact assessment
- Response Timeline: We will acknowledge receipt within 24 hours and provide status updates
- Resolution: Vulnerabilities are prioritized and addressed based on severity and impact
- Disclosure: Public disclosure follows our coordinated timeline with affected parties
What We Provide:
- Recognition in our security hall of fame for valid reports
- Regular updates on remediation progress
- Coordination on public disclosure timing
- No legal action against researchers following responsible disclosure
7. Incident Response Plan
🚨 Security Incident Management
Our comprehensive incident response plan ensures rapid, effective response to any security incidents:
Response Framework:
- Detection & Classification: Automated monitoring systems and manual reporting identify and classify incidents
- Immediate Response: Containment measures implemented within 1 hour of detection
- Investigation: Thorough analysis to determine scope, impact, and root cause
- Remediation: Implementation of fixes and security improvements
- Recovery: Restoration of affected systems and services
- Post-Incident Review: Lessons learned and process improvements
Notification Procedures:
- Internal Notification: Security team and management notified immediately
- Customer Notification: Affected customers notified within 72 hours of confirmed incidents
- Regulatory Reporting: Required authorities notified per applicable regulations
- Public Communication: Transparent updates through official channels
8. Data Retention & Deletion
8.1 Retention Periods
- Account Data: Retained for the duration of your account plus 7 years for legal compliance
- Transaction Records: Retained for 7 years for tax and audit purposes
- Security Logs: Retained for 2 years for security monitoring and incident response
- Marketing Data: Retained until consent withdrawal or account deletion
8.2 Data Deletion
- Right to Deletion: You may request deletion of your personal data at any time
- Secure Deletion: Data is permanently deleted using secure overwriting methods
- Backup Cleanup: Deleted data is removed from all backup systems within 30 days
- Confirmation: You will receive confirmation when deletion is complete
9. Your Rights & Choices
9.1 Data Subject Rights
- Access: Request a copy of your personal data and processing information
- Rectification: Correct inaccurate or incomplete personal data
- Erasure: Request deletion of your personal data ("right to be forgotten")
- Portability: Receive your data in a structured, machine-readable format
- Restriction: Limit how we process your data
- Objection: Object to processing based on legitimate interests
9.2 Consent Management
- Granular Consent: Control specific types of data processing and communications
10. Cookies & Tracking Technologies
10.1 Types of Cookies
- Essential Cookies: Required for basic website functionality and security
- Performance Cookies: Help us understand how visitors interact with our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used for targeted advertising (with consent)
10.2 Cookie Management
- Browser Controls: Manage cookies through your browser settings
11. International Data Transfers
11.1 Cross-Border Transfers
- Data Residency: Primary data storage in your region when possible
- Adequacy Decisions: Transfers to countries with adequate data protection
- Standard Contractual Clauses: EU-approved safeguards for international transfers
- Binding Corporate Rules: Internal policies ensuring consistent data protection
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes through:
- Email notifications to registered users
- Prominent notices on our website
- Updated effective date and version number
- Summary of changes for significant updates